The practice

The practice

One building, eleven people, and a price list on the wall.

One building, eleven people, and a price list on the wall.

Willowmere is an independent small animal practice on Calder Row. We are not part of a group, we do not have a call centre, and the vet who admits your animal is the vet who telephones you.

Willowmere is an independent small animal practice on Calder Row. We are not part of a group, we do not have a call centre, and the vet who admits your animal is the vet who telephones you.

The consulting room at Willowmere

Everything you would otherwise have to ring up and ask

Everything you would otherwise have to ring up and ask

Opening hours

Opening hours

Monday to Friday, 8am to 7pm. Saturday, 8am to 1pm. Closed Sunday. Out of hours is covered by our own team, not an external service, on (555) 010 4477.

Monday to Friday, 8am to 7pm. Saturday, 8am to 1pm. Closed Sunday. Out of hours is covered by our own team, not an external service, on (555) 010 4477.

Where we are

Where we are

18 Calder Row, Ashbourne, ME 04011. Nine parking spaces at the rear, two of them accessible, and no barrier.

18 Calder Row, Ashbourne, ME 04011. Nine parking spaces at the rear, two of them accessible, and no barrier.

Getting in

Getting in

Step-free from the car park and from the street. The consulting rooms are on the ground floor. A separate cat waiting area is behind the glass partition on the left.

Step-free from the car park and from the street. The consulting rooms are on the ground floor. A separate cat waiting area is behind the glass partition on the left.

How we price

How we price

The list is reviewed on 1 April each year, and it is the same list for everyone. There is no first-visit discount, because that is a price rise with a name.

The list is reviewed on 1 April each year, and it is the same list for everyone. There is no first-visit discount, because that is a price rise with a name.

Our promise on estimates

Our promise on estimates

You get a written estimate before any procedure, and a telephone call before we exceed it. If we cannot reach you, we do the minimum that is safe and stop.

You get a written estimate before any procedure, and a telephone call before we exceed it. If we cannot reach you, we do the minimum that is safe and stop.

Records and second opinions

Records and second opinions

Your records are yours. We send them to another practice within one working day of you asking, and we do not charge for it.

Your records are yours. We send them to another practice within one working day of you asking, and we do not charge for it.

Registering takes four minutes.

Registering takes four minutes.

Send us the name, the species and your old practice. We request the records; you do not have to.

Send us the name, the species and your old practice. We request the records; you do not have to.

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