Out of hours and emergencies: (555) 010 4477
Out of hours and emergencies: (555) 010 4477
Out of hours and emergencies: (555) 010 4477
Privacy
Privacy
How we handle your data.
How we handle your data.
Willowmere holds two kinds of record: the clinical record of your animal, and the contact details we use to reach you. This page says what happens to both.
Willowmere holds two kinds of record: the clinical record of your animal, and the contact details we use to reach you. This page says what happens to both.
What we hold
What we hold
Your name, address, telephone number and email address. The clinical record of each animal registered with us, including consultation notes, test results, imaging and anything dispensed.
Your name, address, telephone number and email address. The clinical record of each animal registered with us, including consultation notes, test results, imaging and anything dispensed.
If you have paid us, we hold the transaction reference. We do not hold your card details; the payment provider does.
If you have paid us, we hold the transaction reference. We do not hold your card details; the payment provider does.
Why we hold it
Why we hold it
The clinical record exists because we are required to keep it and because treating an animal without its history is worse medicine. Your contact details exist so we can reach you about your animal, including during a procedure.
The clinical record exists because we are required to keep it and because treating an animal without its history is worse medicine. Your contact details exist so we can reach you about your animal, including during a procedure.
Who sees it
Who sees it
The clinical team. A laboratory or referral practice when a sample or a case is sent to them, and only the part they need. Nobody else, and never a marketing list.
The clinical team. A laboratory or referral practice when a sample or a case is sent to them, and only the part they need. Nobody else, and never a marketing list.
How long
How long
Clinical records are kept for seven years after the last entry, or for the life of the animal plus two years, whichever is longer. Contact details are deleted when the last animal on the account is deregistered.
Clinical records are kept for seven years after the last entry, or for the life of the animal plus two years, whichever is longer. Contact details are deleted when the last animal on the account is deregistered.
Your records are yours
Your records are yours
Ask and we will send them, to you or to another practice, within one working day and at no charge. You do not have to give a reason, and asking does not affect the care your animal receives.
Ask and we will send them, to you or to another practice, within one working day and at no charge. You do not have to give a reason, and asking does not affect the care your animal receives.
Cookies
Cookies
This site sets no advertising cookies and runs no third-party tracker. Anything stored in your browser is there to make the site work.
This site sets no advertising cookies and runs no third-party tracker. Anything stored in your browser is there to make the site work.
Contact
Contact
Write to the practice manager at 18 Calder Row, Ashbourne, ME 04011, or use the contact form. A complaint about how we handled your data can also go to your national data protection authority.
Write to the practice manager at 18 Calder Row, Ashbourne, ME 04011, or use the contact form. A complaint about how we handled your data can also go to your national data protection authority.